The monetary providers {industry} has made some significant strides towards managing worker burnout. In line with ActivTrak’s 2025 State of the Office Report, 74% of monetary providers employees preserve wholesome work patterns, which is 4 proportion factors larger than in different industries. Additional, simply 7% of employees within the {industry} are liable to burnout, down 30% since 2023.
But, the {industry} nonetheless has work to do, mentioned Gabriela Mauch, chief buyer officer and head of ActivTrak’s Productiveness Lab. Monetary providers has the second-longest workday, at a mean of 9 hours and seven minutes—23 minutes longer than the cross-industry common.
As well as, the {industry} has the very best proportion of staff working weekends, at 9%, almost double the cross-industry common of 5%. Workers work a mean of 4 hours and 16 minutes on Saturdays and 4 hours and 27 minutes on Sundays. For these working each days, they’re working a mean of 4 hours and 32 minutes.
“Sometimes, once I see weekend work, what I wish to see from a well being perspective is that this notion that, certain, there’s weekend work, however they’re not working as lengthy through the weekday and there’s extra schedule fluidity,” Mauch mentioned. “What’s taking place within the monetary providers {industry}—it seems as if the workdays are lengthy and the weekend work persists, which simply offers a little bit of a pause, for what does that burnout state of affairs appear like? Are there applicable boundaries across the workday?”
Whereas burnout has decreased yr over yr, 11% of staff are nonetheless overutilized, a worrisome quantity to Mauch. Overutilization is outlined by how the corporate deliberately units a aim or goal for productive hours, with something above that 30% threshold of that concentrate on being overutilized.
Within the monetary providers {industry}, employees are utilized seven days per week, in order that they’re able to work way over anticipated.
However, the report discovered that 16% of staff are underutilized, which is inflicting a bell curve.
“You’ve received what I might name some stage of organizational drag that’s taking place,” Mauch mentioned. “You’ve received people who find themselves coming alongside within the group and driving the coattails of others. After which these others are on the opposite facet of that bell curve, that are the overutilized inhabitants.”
“My problem to the monetary providers corporations is, what organizational design work are you doing to take a look at information like this and say, ‘The place can we allocate a number of the work on these folks which might be burning out onto the folks which might be underutilized?’ In some circumstances, there exist alternatives to rebalance that workload. Or, step additional again and say, ‘The place do we have to prepare on expertise and competencies in order that these folks can take up a few of that work?’”
A few of the commonest causes Mauch has noticed for underutilization embody staff who’re misaligned with their work, lack of clear route, lack of pleasure about their work and lack of skillsets to do what they’re being requested to do.
Regardless of the degrees of over- and under-utilization, the monetary providers {industry} ranked third in every day productive time, at 6 hours 32 minutes, quarter-hour larger than the cross-industry common. The {industry} has 95% productiveness effectivity, up about 1% yr over yr, and it ranked fifth in productive session time, with a mean of 25 minutes and 35 seconds.
ActivTrak’s State of the Office report relies on three years of anonymized buyer information, together with 218,900 staff throughout 777 corporations.